SHIPPING within the USA
We offer FREE USPS Priority Shipping Method to any address within the USA for orders from $150.
All customers are free to choose another shipping method provided on the website on its own expense.
WE SHIP WORLDWIDE
We can ship anywhere in the world. Our standard pricing should cover most destinations. If your destination has no shipping method available during checkout, contact us and we’ll arrange this with you separately.
Ossa-frames.com does not deliver to P.O. Boxes
ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped the next day if ordered by 6 p.m. (EST) upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.
EXPECTED DELIVERY DATE
For customers convince we provide an estimated delivery date for UPS shipping service at the checkout. However, the provided expected delivery date is estimated by the carrier and not always can meet the real delivery time due to different circumstances. Which is out of control of OSSA Frame Inc and can’t be a part of the promise.
ORDERS WITH PRESCRIPTION LENSES
If your order requires prescription lenses, your order will be processed through our in-house optical lab*. Any item being ordered for you will be processed and we’ll be in touch with you directly to confirm the expected delivery time. Our office hours are 9am – 5pm( EST) Monday to Saturday. We are closed on Sundays. We do not offer a next day service for orders placed on Sundays.
* For standard prescription lenses typically take an additional 1-3 days to process.
Occasionally more complex jobs or prescription orders like rimless frames, tinted or high-curvature lenses can take slightly longer. You will be advised accordingly by our dedicated team, who will contact you within one working day of placing your order.
IMPORT DUTY
In most cases, import duties and taxes are not applied when your parcel arrives, however please note that customers could be charged for some deliveries, once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
OTHER IMPORTANT INFORMATION:
SHIPPING TO CHINA
Please note: In January 2011 regulations for importing goods into China changed slightly and this may affect you if you place an order for delivery into China. All importers and exporters in China are now required to register with Customs authorities for a Customs Registration number (CR Number). In order to clear you goods, you may be contacted by the shipper (DHL) and asked to provide this number – if you do not have one, the shipper will assist you in identifying a qualified import/export agent to help you import your order.
SHIPPING TO CANADA
Please note: Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty.The CBSA calculates any duties owing based on the value of the goods in Canadian funds. If you have any questions related to customs charges you are advised to contact your local customs office.
MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.
